When the trial ends or the bill is unpaid
Who this is for. Any signed-in user.
Watch it
10 seconds, narrated, captions on. Sample shop. Made-up names and tickets.
What the clip says
This shop's trial ended, so every page bounces here. The owner sees Pay and reopen; anyone else is told to ask the owner.
Once a shop’s subscription dies, every shop route sends whoever is signed in to one screen at /renew. The
headline names the exact reason, and only the shop owner can do anything about it from there.
Steps
- Read the headline for what happened: “Your free trial has ended.” for a shop still on its free trial, “Your last payment did not go through.” for a shop that is past due, “Your subscription was canceled.” for a canceled shop, or “This shop is closed.” for a closed one.
- The shop owner sees “Pay $40 a month to reopen the counter. Your tickets, customers, and machines are all still here.” with a Pay and reopen button, and “Or email support@reedport.com.” underneath if that doesn’t work.
- Anyone else sees only “Ask the shop owner to reopen the counter.” There is nothing for them to click.
What happens to money and stock
Nothing moves in the counter. Paying is the same Stripe checkout as Add a card and start paying.
Watch out for
- The shop owner sees Pay and reopen; anyone else only sees a message to ask the owner.
Not yet
No partial access. Every shop route is blocked until the shop owner pays; there is no read-only mode.
Updated September 16, 2026