Refunds and cancellation

Trial

Your first 14 days are free, and we do not ask for a card. The trial does not turn into a paid plan on its own. If you do nothing, the trial simply ends; nothing is charged.

Billing

After the trial, ReedPort is $40 USD per shop per month, plus applicable sales tax, charged in advance through Stripe on the day you subscribe. It renews automatically on the same day each month, at the same price, until you cancel. We will email you at least 30 days before any price change, and you can cancel before it takes effect.

Cancelling

Cancel any time from Settings > Billing, which opens Stripe's customer portal. You keep access until the end of the month you have paid for. There are no cancellation fees.

Refunds

We do not prorate partial months. If a renewal charged you and you did not mean to keep the service, email billing@reedport.com within 7 days of the charge and we will refund that month. Refunds go back to the original card and usually appear within 5 to 10 business days.

Failed payments

If a card fails, we retry it and email you. After 14 days without a successful payment, the shop becomes read-only until billing is fixed.

Your data after cancelling

You can export your records by email at any time before or after cancelling. Records stay available for export for 90 days after your last paid day, and are then deleted. Copies in our database backups roll off on the restore window described on our security page.

Card statements

ReedPort is billed by North Trestle LLC, so the name on your statement may be either one. Questions about a charge: email billing@reedport.com.

This page is part of our terms of service. Where they differ, the terms control.