Reset a forgotten password
Who this is for. Anyone signed out.
Watch it
23 seconds, narrated, captions on. Sample shop. Made-up names and tickets.
What the clip says
Forgot password asks for an email and sends a reset link. It always says the same thing, on file or not. That never gives away who has an account. The emailed link swaps in a new-password form. Type a new password and save it.
Requesting a reset never reveals whether the email is on file. The emailed link swaps the form to a new password.
Steps
- Enter Email and click Send reset.
- Open the emailed link, type a new password, and click Save password.
Sample shop. Made-up names and tickets.
What happens to money and stock
Nothing moves.
Watch out for
- Always says "If that email is on file, a reset was sent." It never confirms whether the address exists.
Not yet
There is no phone or security-question reset. Only the emailed link works.
Updated September 16, 2026