https://reedport.com/2026-09-28T20:39:43.000Zhttps://reedport.com/about2026-09-28T20:39:43.000Zhttps://reedport.com/accessibility2026-09-28T20:39:43.000Zhttps://reedport.com/changelog2026-09-28T20:39:43.000Zhttps://reedport.com/charge-accounts2026-09-28T20:39:43.000Zhttps://reedport.com/compare2026-09-28T20:39:43.000Zhttps://reedport.com/contact2026-09-28T20:39:43.000Zhttps://reedport.com/equipment-history2026-09-28T20:39:43.000Zhttps://reedport.com/guide2026-09-28T20:39:43.000Zhttps://reedport.com/guide/all2026-09-28T20:39:43.000Zhttps://reedport.com/guide/finishing-and-getting-paid2026-09-28T20:39:43.000Zhttps://reedport.com/guide/finishing-and-getting-paid/charge-to-account2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/charge-to-account-poster.webpTake a payment on an invoiced ticket: ReedPort guideApply a cash, check, or card payment against an already-invoiced Charge balance.https://reedport.com/video/guide/charge-to-account.mp4222026-09-16T22:54:03.216Zyeshttps://reedport.com/guide/finishing-and-getting-paid/finish-and-take-payment2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/finish-and-take-payment-poster.webpFinish the ticket and take payment: ReedPort guideFinish the ticket, bill it now or leave it open, and take cash, check, card, or a Charge balance.https://reedport.com/video/guide/finish-and-take-payment.mp4252026-09-16T22:53:21.081Zyeshttps://reedport.com/guide/finishing-and-getting-paid/print-the-ticket2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/print-the-ticket-poster.webpPrint the open ticket: ReedPort guidePrint a repair or sales ticket sheet before Finish, with the same shop and customer block, Paid, and Due as an invoice.https://reedport.com/video/guide/print-the-ticket.mp4162026-09-16T22:46:42.588Zyeshttps://reedport.com/guide/finishing-and-getting-paid/the-printed-invoice2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/the-printed-invoice-poster.webpReprint or email an invoice: ReedPort guideReprint, download, or email an already-finished invoice from the ticket, a customer's Balance tab, or Receivables.https://reedport.com/video/guide/the-printed-invoice.mp4192026-09-16T22:47:28.196Zyeshttps://reedport.com/guide/finishing-and-getting-paid/void-an-invoice2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/void-an-invoice-poster.webpReopen, delete, or void a ticket: ReedPort guideCounter staff can delete an unfinished ticket; only the shop owner can void an invoiced one.https://reedport.com/video/guide/void-an-invoice.mp4242026-09-16T22:54:48.300Zyeshttps://reedport.com/guide/finishing-and-getting-paid/what-a-customer-owes2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/what-a-customer-owes-poster.webpApply a payment from Receivables: ReedPort guideOne shop-wide list of unpaid Charge invoices, with aging, to post end-of-day payments against.https://reedport.com/video/guide/what-a-customer-owes.mp4212026-09-16T22:55:31.607Zyeshttps://reedport.com/guide/getting-your-shop-open2026-09-28T20:39:43.000Zhttps://reedport.com/guide/getting-your-shop-open/confirm-email2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/confirm-email-poster.webpConfirm your email and start the trial: ReedPort guideConfirm the emailed link or 6-digit code to start the 14-day trial and land on Customers.https://reedport.com/video/guide/confirm-email.mp4192026-09-16T22:15:32.762Zyeshttps://reedport.com/guide/getting-your-shop-open/first-run-prompt2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/first-run-prompt-poster.webpFill in the first-run basics: ReedPort guideFill in the shop's first-run basics inline on Customers, or skip and do it later in Settings.https://reedport.com/video/guide/first-run-prompt.mp4212026-09-16T22:15:43.147Zyeshttps://reedport.com/guide/getting-your-shop-open/reset-password2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/reset-password-poster.webpReset a forgotten password: ReedPort guideRequest a reset email, then set a new password from the emailed link.https://reedport.com/video/guide/reset-password.mp4232026-09-16T22:15:49.013Zyeshttps://reedport.com/guide/getting-your-shop-open/sign-in2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/sign-in-poster.webpSign in: ReedPort guideSign in with email and password to reach the daily counter screens.https://reedport.com/video/guide/sign-in.mp492026-09-16T22:15:36.778Zyeshttps://reedport.com/guide/getting-your-shop-open/sign-up2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/sign-up-poster.webpSign up and create a shop: ReedPort guideCreate a shop from reedport.com: owner info, shop name, and a password, behind a quick human check.https://reedport.com/video/guide/sign-up.mp4212026-09-16T22:15:26.588Zyeshttps://reedport.com/guide/keeping-the-shelf-straight2026-09-28T20:39:43.000Zhttps://reedport.com/guide/keeping-the-shelf-straight/add-a-part-record2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-a-part-record-poster.webpCreate or adjust a part: ReedPort guideStock a brand-new part at zero, or correct on-hand after a shelf count, from the same dialog.https://reedport.com/video/guide/add-a-part-record.mp4212026-09-16T22:57:01.090Zyeshttps://reedport.com/guide/keeping-the-shelf-straight/part-history2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/part-history-poster.webpSearch a part's history: ReedPort guideEvery stock movement on a part, and a separate who/when activity timeline.https://reedport.com/video/guide/part-history.mp4192026-09-16T22:48:30.441Zyeshttps://reedport.com/guide/keeping-the-shelf-straight/receive-stock2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/receive-stock-poster.webpReceive stock: ReedPort guideReceive stock by punching, scanning, or dropping a supplier's PDF or photo, then confirm to move on-hand.https://reedport.com/video/guide/receive-stock.mp4272026-09-16T22:56:21.957Zyeshttps://reedport.com/guide/keeping-the-shelf-straight/the-inventory-list2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/the-inventory-list-poster.webpSearch inventory: ReedPort guideSearch parts by number, barcode, brand, or description, with on-hand, price, and cost in plain view.https://reedport.com/video/guide/the-inventory-list.mp4122026-09-16T22:47:51.670Zyeshttps://reedport.com/guide/money-on-file2026-09-28T20:39:43.000Zhttps://reedport.com/guide/money-on-file/add-a-card2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-a-card-poster.webpAdd a card and start paying: ReedPort guidePay the $40 a month ReedPort bill from Settings, Billing, through Stripe Checkout.https://reedport.com/video/guide/add-a-card.mp4152026-09-16T22:17:05.982Zyeshttps://reedport.com/guide/money-on-file/card-setup2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/card-setup-poster.webpSet up card payments for customers: ReedPort guideTurn on Card as a tender by finishing Stripe Express onboarding from Settings, Payments.https://reedport.com/video/guide/card-setup.mp4152026-09-16T22:17:10.944Zyeshttps://reedport.com/guide/people-and-machines2026-09-28T20:39:43.000Zhttps://reedport.com/guide/people-and-machines/add-a-customer2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-a-customer-poster.webpAdd a customer: ReedPort guideAdd a walk-up customer with just a last name, or set Charge and Tax exempt up front.https://reedport.com/video/guide/add-a-customer.mp4132026-09-16T22:57:34.754Zyeshttps://reedport.com/guide/people-and-machines/add-a-machine2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-a-machine-poster.webpAdd a machine: ReedPort guideAdd a machine with brand, model, and serial, from a customer's Equipment tab or mid-ticket.https://reedport.com/video/guide/add-a-machine.mp4182026-09-16T22:58:05.295Zyeshttps://reedport.com/guide/people-and-machines/cash-sale2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/cash-sale-poster.webpRing up a cash sale: ReedPort guideOne click opens a parts-only ticket on the shop's Counter Sale customer.https://reedport.com/video/guide/cash-sale.mp4152026-09-16T22:49:42.654Zyeshttps://reedport.com/guide/people-and-machines/find-a-customer2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/find-a-customer-poster.webpFind a customer: ReedPort guideSearch Customers by name, phone, or email, and open the top match.https://reedport.com/video/guide/find-a-customer.mp4192026-09-16T22:41:28.113Zyeshttps://reedport.com/guide/people-and-machines/find-a-machine2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/find-a-machine-poster.webpFind a machine shop-wide: ReedPort guideSearch every machine on file by serial, model, or brand, without knowing the owner.https://reedport.com/video/guide/find-a-machine.mp4152026-09-16T22:44:08.998Zyeshttps://reedport.com/guide/people-and-machines/machine-history2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/machine-history-poster.webpFollow a machine's history across owners: ReedPort guideEvery ticket ever written on a serial, across every owner, on one page.https://reedport.com/video/guide/machine-history.mp4162026-09-16T22:43:34.308Zyeshttps://reedport.com/guide/people-and-machines/open-a-customer2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/open-a-customer-poster.webpOpen a customer's page: ReedPort guideThe Open, Equipment, and Balance tabs on one customer, plus a collapsed Activity timeline.https://reedport.com/video/guide/open-a-customer.mp4132026-09-16T22:42:54.537Zyeshttps://reedport.com/guide/running-a-ticket2026-09-28T20:39:43.000Zhttps://reedport.com/guide/running-a-ticket/add-a-part2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-a-part-poster.webpPunch parts onto the ticket: ReedPort guideType a part number, scan a barcode, or add a misc line, on any ticket, with price and cost attached from the catalog.https://reedport.com/video/guide/add-a-part.mp4172026-09-16T22:51:26.070Zyeshttps://reedport.com/guide/running-a-ticket/add-labor2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-labor-poster.webpPunch labor onto the ticket: ReedPort guideAdd a labor line to a work ticket by code, quick-pick chip, or misc labor, with hours and rate filled in.https://reedport.com/video/guide/add-labor.mp4152026-09-16T22:51:58.068Zyeshttps://reedport.com/guide/running-a-ticket/add-photos2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/add-photos-poster.webpLeave a note and add photos: ReedPort guideWrite a comment and attach photos with captions to a machine on a ticket, from a desktop, phone, or tablet.https://reedport.com/video/guide/add-photos.mp4182026-09-16T22:52:33.793Zyeshttps://reedport.com/guide/running-a-ticket/keyboard-at-the-counter2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/keyboard-at-the-counter-poster.webpKeyboard-first tips: ReedPort guideRun the daily path end to end without the mouse: punch a name, start a ticket, punch parts and labor, and Finish.https://reedport.com/video/guide/keyboard-at-the-counter.mp4222026-09-16T22:46:06.337Zyeshttps://reedport.com/guide/running-a-ticket/start-a-ticket2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/start-a-ticket-poster.webpStart a work ticket or a sales ticket: ReedPort guideStart a work ticket for a machine, or a sales ticket for parts alone, from the customer page or the Tickets list.https://reedport.com/video/guide/start-a-ticket.mp4172026-09-16T22:50:52.400Zyeshttps://reedport.com/guide/running-a-ticket/tax-exempt-customer2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/tax-exempt-customer-poster.webpSet tax and tax-exempt lines: ReedPort guideEvery parts and labor line defaults a tax rate. A customer's Tax exempt certificate changes what new lines default to.https://reedport.com/video/guide/tax-exempt-customer.mp4152026-09-16T22:45:20.977Zyeshttps://reedport.com/guide/running-a-ticket/two-machines-one-ticket2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/two-machines-one-ticket-poster.webpAdd a second machine to the same ticket: ReedPort guideAttach more than one machine to the same ticket, each in its own tab, when a customer drops off more than one job at once.https://reedport.com/video/guide/two-machines-one-ticket.mp4162026-09-16T22:44:47.108Zyeshttps://reedport.com/guide/running-the-shop2026-09-28T20:39:43.000Zhttps://reedport.com/guide/running-the-shop/billing-tab2026-09-28T20:39:43.000Zhttps://reedport.com/guide/running-the-shop/counter-vs-owner2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/counter-vs-owner-poster.webpKnow who can do what: ReedPort guideA quick reference for what Counter can do compared to the shop owner.https://reedport.com/video/guide/counter-vs-owner.mp4142026-09-16T22:16:17.907Zyeshttps://reedport.com/guide/running-the-shop/dark-mode2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/dark-mode-poster.webpSwitch appearance / dark mode: ReedPort guideCycle Appearance in the sidebar footer between system, dark, and light, per device.https://reedport.com/video/guide/dark-mode.mp4132026-09-16T22:16:56.984Zyeshttps://reedport.com/guide/running-the-shop/deactivate-a-user2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/deactivate-a-user-poster.webpDeactivate or reactivate a user: ReedPort guideToggle a user's access from the Users table without deleting their history.https://reedport.com/video/guide/deactivate-a-user.mp4122026-09-16T22:16:29.602Zyeshttps://reedport.com/guide/running-the-shop/invite-a-user2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/invite-a-user-poster.webpInvite a user: ReedPort guideInvite a new hire by name, email, and role from Settings, Users.https://reedport.com/video/guide/invite-a-user.mp4152026-09-16T22:16:23.739Zyeshttps://reedport.com/guide/running-the-shop/labor-codes2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/labor-codes-poster.webpSet up labor codes: ReedPort guideAdd or edit quick-pick labor codes with a flat amount or an hourly rate.https://reedport.com/video/guide/labor-codes.mp4162026-09-16T22:16:45.279Zyeshttps://reedport.com/guide/running-the-shop/report-a-problem2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/report-a-problem-poster.webpReport a problem: ReedPort guideReport a problem from any screen; it auto-captures a screenshot and a note.https://reedport.com/video/guide/report-a-problem.mp4222026-09-16T22:16:51.689Zyeshttps://reedport.com/guide/running-the-shop/shop-profile2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/shop-profile-poster.webpSet the shop's profile: ReedPort guideFill in the shop's address, phone, and shop code before the first ticket.https://reedport.com/video/guide/shop-profile.mp4132026-09-16T22:16:35.298Zyeshttps://reedport.com/guide/running-the-shop/tax-rate2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/tax-rate-poster.webpSet the default tax rate: ReedPort guideSet the one default tax rate new lines use unless a customer is tax exempt.https://reedport.com/video/guide/tax-rate.mp4102026-09-16T22:16:40.030Zyeshttps://reedport.com/guide/running-the-shop/the-billing-wall2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/the-billing-wall-poster.webpWhen the trial ends or the bill is unpaid: ReedPort guideWhat anyone who signs in sees when the free trial has ended or the shop is past due, canceled, or closed.https://reedport.com/video/guide/the-billing-wall.mp4102026-09-16T22:17:01.031Zyeshttps://reedport.com/guide/running-the-shop/users-tab2026-09-28T20:39:43.000Zhttps://reedport.com/guide/seeing-the-whole-shop2026-09-28T20:39:43.000Zhttps://reedport.com/guide/seeing-the-whole-shop/labor-parts-totals2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/labor-parts-totals-poster.webpCheck labor and parts totals: ReedPort guideA shop-code-gated report of invoiced labor, parts, and profit over a date range.https://reedport.com/video/guide/labor-parts-totals.mp4192026-09-16T22:16:11.636Zyeshttps://reedport.com/guide/seeing-the-whole-shop/open-a-ticket2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/open-a-ticket-poster.webpFind any ticket shop-wide: ReedPort guideSearch every ticket by number or customer name, filtered by type and status.https://reedport.com/video/guide/open-a-ticket.mp4152026-09-16T22:16:00.537Zyeshttps://reedport.com/guide/seeing-the-whole-shop/show-cost2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/show-cost-poster.webpShow cost and profit on a ticket: ReedPort guideEnter the shop code once to reveal Cost, Profit, and Net columns on a ticket, until you sign out.https://reedport.com/video/guide/show-cost.mp4152026-09-16T22:15:54.929Zyeshttps://reedport.com/guide/seeing-the-whole-shop/the-weeks-load2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/the-weeks-load-poster.webpSee the week's load on the calendar: ReedPort guideMonth, Week, and Day views of every open ticket by its In and Done / Out date.https://reedport.com/video/guide/the-weeks-load.mp4172026-09-16T22:16:05.930Zyeshttps://reedport.com/guide/tablet-or-phone2026-09-28T20:39:43.000Zhttps://reedport.com/guide/tablet-or-phone/tablet-and-phone2026-09-28T20:39:43.000Zhttps://reedport.com/video/guide/tablet-and-phone-poster.webpWork from a tablet or phone: ReedPort guideThe camera scan button, phone photo layout, and what's different on a touch device.https://reedport.com/video/guide/tablet-and-phone.mp4202026-09-16T22:17:16.786Zyeshttps://reedport.com/guides2026-09-28T20:39:43.000Zhttps://reedport.com/guides/small-engine-flat-rate-labor-guide2026-09-28T20:39:43.000Zhttps://reedport.com/guides/small-engine-repair-labor-rates2026-09-28T20:39:43.000Zhttps://reedport.com/guides/small-engine-repair-price-list-templatehttps://reedport.com/guides/what-a-small-engine-repair-shop-makes2026-09-28T20:39:43.000Zhttps://reedport.com/inventory2026-09-28T20:39:43.000Zhttps://reedport.com/pricing2026-09-28T20:39:43.000Zhttps://reedport.com/privacy2026-09-28T20:39:43.000Zhttps://reedport.com/refunds2026-09-28T20:39:43.000Zhttps://reedport.com/security2026-09-28T20:39:43.000Zhttps://reedport.com/subprocessors2026-09-28T20:39:43.000Zhttps://reedport.com/templates2026-09-28T20:39:43.000Zhttps://reedport.com/templates/small-engine-repair-invoice-template2026-09-28T20:39:43.000Zhttps://reedport.com/templates/small-engine-repair-work-order-template2026-09-28T20:39:43.000Zhttps://reedport.com/terms2026-09-28T20:39:43.000Zhttps://reedport.com/work-orders2026-09-28T20:39:43.000Z