# When the trial ends or the bill is unpaid

Chapter: Running the shop
Who this is for: Any signed-in user.
Trigger: A shop's subscription dies (trial ended, past due, canceled).

## What the clip says

This shop's trial ended, so every page bounces here. The owner sees Pay and reopen; anyone else is told to ask the owner.

Once a shop's subscription dies, every shop route sends whoever is signed in to one screen at `/renew`. The
headline names the exact reason, and only the shop owner can do anything about it from there.

## Steps

- Read the headline for what happened: **"Your free trial has ended."** for a shop still on its free trial, **"Your last payment did not go through."** for a shop that is past due, **"Your subscription was canceled."** for a canceled shop, or **"This shop is closed."** for a closed one.

- The shop owner sees "Pay $40 a month to reopen the counter. Your tickets, customers, and machines are all still here." with a **Pay and reopen** button, and "Or email support@reedport.com." underneath if that doesn't work. 

- Anyone else sees only "Ask the shop owner to reopen the counter." There is nothing for them to click.

## What happens to money and stock

Nothing moves in the counter. Paying is the same Stripe checkout as Add a card and start paying.

## Watch out for

- The shop owner sees Pay and reopen; anyone else only sees a message to ask the owner.

## Not yet

No partial access. Every shop route is blocked until the shop owner pays; there is no read-only mode.

Updated 2026-09-16.
Also available as HTML at https://reedport.com/guide/running-the-shop/the-billing-wall