# Report a problem

Chapter: Running the shop
Who this is for: Any signed-in shop user.
Trigger: Something looks broken or confusing on any screen.

## What the clip says

Report a problem sits at the bottom of the sidebar, on every screen. It grabs a screenshot of this screen on its own. Say what went wrong, then Send. It comes back with a reference number to track.

**Report a problem** sits in the sidebar footer on every shop-floor screen. It auto-captures a screenshot, takes
a short note, and gives back a reference number. Emailing support@reedport.com is the other way to reach
ReedPort.

## Steps

- Click **Report a problem** in the sidebar footer. 

- Say what happened in **What went wrong?**. Name the screen and what you expected instead.

- Click **Send**. The confirmation shows a reference number. Keep it if you write to support@reedport.com about the same thing.

- Track it later on Settings, **Reports**: Ref, Title, Status, When. Status reads **Received**, **We're on it**, **Fixed**, **Not planned**, or **Already tracked**.

## What happens to money and stock

Nothing moves.

## Watch out for

- It auto-captures a screenshot of the screen you're on. Check what's showing before you send it.
- Only your own shop's reports show on Settings, Reports. Nobody outside ReedPort sees them.

## Not yet

No live chat. Report a problem and emailing support@reedport.com are the only two channels.

Updated 2026-09-16.
Also available as HTML at https://reedport.com/guide/running-the-shop/report-a-problem