# Start a work ticket or a sales ticket

Chapter: Running a ticket
Who this is for: Counter, shop owner.
Trigger: A customer walks up with a machine, or just needs parts.

## What the clip says

F2 on a customer's page starts a work order for them. A fresh ticket asks for the serial they dropped off. Punching it in attaches the machine, and the ticket is ready for parts and labor.

A work ticket starts from a machine. A sales ticket starts from parts alone, with no machine involved. Both begin
from the customer's page or the Tickets list.

## Steps

- On the customer's Open tab, click **Start repair** (**F2**) for a machine, or **Sell parts** (**F3**) for parts only. Start repair is hidden for the Counter Sale customer. 

- From the Tickets list, **+ New ticket** opens a customer picker with the same two choices, plus **+ New customer** if they are not on file yet.

- **Cash sale**, on Customers or Tickets, is the one-click shortcut straight to a parts-only ticket on Counter Sale.

- A brand-new work ticket asks you to scan or type the serial they dropped off, with a **Look up equipment** button beside the field.

## Keys

- F2: Start repair, from the customer page.
- F3: Sell parts, from the customer page.

## What happens to money and stock

Creates a ticket row in Pending status. Nothing else moves yet.

## Watch out for

- Start repair on a machine that already has an open ticket opens that ticket instead of creating a second one.
- A work ticket blocks Finish until at least one machine is attached.

Updated 2026-09-16.
Also available as HTML at https://reedport.com/guide/running-a-ticket/start-a-ticket