# Leave a note and add photos

Chapter: Running a ticket
Who this is for: Counter, shop owner. A phone or tablet is the realistic device for photos.
Trigger: Documenting damage, or leaving a note for whoever finishes the job.

## What the clip says

Comments print under that machine's lines on the invoice. Add photos takes more than one at a time, or drag them onto the strip. Each photo gets its own caption before the ticket is finished.

Comments is a plain textarea per machine, printed under that machine's lines. Photos sit under Comments,
with a caption on each one.

## Steps

- **Comments** is a plain textarea per machine, printed under that machine's lines on the invoice or print sheet.

- **Take photo** (camera capture, phone or tablet only) and **Add photos** (file picker, accepts multiple) both live under Comments. Drag-and-drop and paste onto the strip also work. 

- Each photo gets an inline **Caption** field, up to 200 characters, saved on blur or Enter.

- A click opens a full-size view with its own **Remove**. Removing a machine from the ticket is blocked while it still has photos.

## Watch out for

- Capped at 25 ready photos per machine. HEIC files are rejected.
- Customer-facing invoices never include photos. Only shop copies do, and only if that setting is on.

Updated 2026-09-16.
Also available as HTML at https://reedport.com/guide/running-a-ticket/add-photos