# Open a customer's page

Chapter: People and machines
Who this is for: Counter, shop owner.
Trigger: Opened from search, or from any ticket or invoice action.

## What the clip says

Open shows that person's open tickets and the running total. Equipment lists the machines on file for them. Balance shows what they owe, with Apply payment for Charge customers.

import ShotFrame from "../../../components/ShotFrame.astro";

A customer's page has three tabs: Open tickets, Equipment they own, and Balance if they carry a Charge account. An
Activity timeline below the tabs logs everything that happened, closed by default.

## Steps

- **Open** lists that person's open tickets, with **Edit**, **Sell parts**, and **Start repair**.

- **Equipment** lists their machines, with **+ New equipment** and a per-row **Start repair**.

- **Balance** shows aging and invoices for Charge customers, with **Apply payment**.

Sample shop. Made-up names and tickets.

Sample shop. Made-up names and tickets.

## What happens to money and stock

Nothing moves. This page only shows what is already on file.

## Watch out for

- This tab shows as Balance on screen. Its own web address ends in ?tab=account, the same tab under an older name.
- Apply payment is hidden entirely for customers who are not Charge.

## Not yet

There is no way to finish more than one open ticket at once from here. Each ticket finishes on its own.

Updated 2026-09-16.
Also available as HTML at https://reedport.com/guide/people-and-machines/open-a-customer